COVID-19 • FAQs
UPDATE: Date: 25th June 2020
Are you open?
We are now open in Manchester and London, on reduced hours, by appointment only.
For now, we will not be providing routine eye care. We are following advice from our governing bodies, and will re-open for routine appointments when we are advised it is safe to do so. Your patience and understanding is much appreciated, and we hope to welcome you back into the practice as soon as we can.
We are operating reduced opening hours in Manchester as follows:
Mon to Sat: 10am-4pm
We are open on reduced hours in London as follows:
Tue to Sat: 10:30am-4pm
Sun, Mon: CLOSED
We are reviewing this on a regular basis, so these opening hours may change over the next few weeks. Please check our GOOGLE map listing for up to date information.
To book an appointment, please, call or email, and we’ll do our best to help you out.
WHAT PRECAUTIONS WILL YOU HAVE IN PLACE TO OPEN SAFELY?
We are taking small cautious steps to safely open our doors to you.
These are some of the things we have put in place to keep us all safe:
• Reduced staff numbers.
• 1 person in store at a time, and by appointment only.
• PPE use in place for when social distancing is not possible.
• Hand sanitiser readily available.
• Increased cleaning routines between patient visits.
If you have any concerns, please call us and we can talk them through with you.
What if I have an emergency?
Call or email and let us know the nature of your emergency.
If you reach our answerphone, we will get back to you as soon as we can.
What if I have run out of contact lenses / solution?
We can continue to provide these by post, and this is our preference, to avoid any unnecessary journeys for you. If you have any questions, please contact us by email and we will try our best to help you.
My glasses are broken, what do I do?
Please contact us with more details, and as usual, we will do everything we possibly can to help.
I have a question that isn't listed above.
Please contact us and we will do our best to help.
Ways to contact us
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